After-sales support

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After-sales Service

Demander reason:

Because steel is a bulk commodity, if due to the buyer's reasons, need to return goods, the buyer is required to bear our logistics costs, storage and other costs. If the steel has been processed, cut and damaged, it will not be returned, please understand.

Reasons for supplier:

If the seller causes the return, the seller is responsible for the return, and bear the cost.

(1) Quantity Objection: If the buyer finds any quantity objection to the materials within one working day after receiving the materials (reasonable pound difference shall be put forward in writing, and the packaging of the materials shall be kept intact and the pound list shall be faxed.

(2) Quality objection: within 15 working days after receiving the materials, if the buyer finds any quality problems in the materials, please submit them in writing. The acceptance standard shall be subject to the technical standard of the material manufacturer, and the objection shall be handled by the steel mill. standard.